Welcome to Frontline Automotive, Your Trusted Auto Service Partner in Fairbanks
At Frontline Automotive, our exceptional service goes beyond fixing cars—we aim to build relationships within our community and create a legacy of trust. Located in Fairbanks, AK, our team of expert auto mechanics are at the ready to help service all of your auto repair needs and more.
Cindy and Russ Reason purchased the business in 2017. Over time, our auto repair shop has become a cornerstone of the Fairbanks community. Here at Frontline Automotive, we pride ourselves on knowing our customers, their vehicles, and their stories. It's not just about transactions; it's about relationships. We are deeply committed to honesty, transparency, and integrity, and our goal is to be the #1 place in town that people trust with their vehicles and their careers.
Relationship Over Transaction: Our Core Philosophy
We understand that choosing an auto repair shop is more than just convenience; it's about finding a place to feel valued and understood. At Frontline Automotive, we prioritize building lasting relationships with our customers. When you bring your car to us, you’re not just a number but part of our community. We take the time to get to know you and your vehicle, from your car’s unique quirks to its affectionate nickname. This personal touch ensures that we provide service tailored to your specific needs.
Community-Minded Service
Frontline Automotive is deeply rooted in the Fairbanks community. We believe in being community-minded, not self-centered. Our team is dedicated to creating a positive environment for our customers and staff. We invest in our employees by providing training across the US, leadership development, and ongoing support. This commitment to growth and learning ensures that our team is always ready to provide top-notch service, reflecting the values and culture we've developed over the years.
The FrontLine Experience: What Sets Us Apart
Our process is designed to provide you with the best possible service experience. When you make an appointment, we ensure clear communication and a thorough understanding of your concerns. We inspect every vehicle meticulously, provide detailed estimates, and keep you informed every step of the way. Our service advisors are dedicated to addressing your primary concerns first, followed by any additional recommendations. We believe in offering honest advice and giving you the options you need to make informed decisions about your vehicle.
- Unmatched Customer Service: Our customers rave about our service – even those who meet us in the middle of the country! We take pride in creating a welcoming, trustworthy environment where you feel comfortable and confident in the care of your vehicle.
- A Family Atmosphere: We consider our team and customers part of our extended family. Our staff proudly wears the FrontLine logo, reflecting their commitment to our values and excellent service. We believe in boosting each other up and working together to solve problems.
- A Commitment to Excellence: Russ’s vision for Frontline Automotive is to be the #1 choice for customers and employees. We believe that everything else will follow by maintaining high standards of honesty, transparency, and integrity. This includes ongoing recruitment and staff development to ensure we have a team of strong, vital players ready to provide the best service possible.
- A Legacy of Trust: We aim to build a lasting legacy, ensuring our business remains a valuable and integral part of the community for years to come. Whether it's the personal touch we provide or the comprehensive care we offer, we strive to make Frontline Automotive a place that our customers and employees can be proud of.
We invite you to experience the difference at Frontline Automotive. Our team is dedicated to providing the highest-quality care for your vehicle and the best possible service experience. Whether you need routine maintenance, complex repairs, or some friendly advice, we are here to help. Trust Frontline Automotive to keep your vehicle in perfect condition and be a part of our caring community.
Contact Us Today
Ready to experience exceptional service? Schedule your appointment with Frontline Automotive today. We are located at 1440 University Avenue South Fairbanks, Alaska, and we are open Mon-Thu: 7:00AM-6:00PM. Call us at 888-469-7550 or visit our website to book your appointment. Let us show why we are the trusted choice for auto service in Fairbanks.